We understand that Hotels today:
Find it difficult to manage the numerous distribution channels which exist .
- Are certainly paying more commissions than they should be to OTA’s and other sources of online reservations.
Do not have a seamlessly integrated CRM, PMS, which makes it difficult to create and track marketing opportunities and upsell to guests in advance of arrival.
Have insufficient software to allow them easily manage Conferences, Weddings & Events.
Have complex PMS systems which are expensive to purchase, maintain and ensure staff are trained appropriately.
Furthermore, we are aware that Hotels:
Find it difficult to easily and accurately segment and forecast.
Do not have simplicity, flexibility and full control of their reporting requirements
Do not have future proof systems which are strong on flexibility and integration and give hotels options on cloud computing, training via eLearning and automated offsite backup of data.
Do not store credit card details in accordance with banking and legal requirements (PCI Compliance).
Do not have a satisfactory level of support for their Management Information Systems