Automation! Increase your efficiency, reduce costs and thus increase your sales…

Automation! Increase your efficiency, reduce costs and thus increase your sales…

Automation! Increase your efficiency, reduce costs and thus increase your sales…

time-moneyTime equals money, right?  And of course automated processes are going to free up your time. This gives you more time to be productive elsewhere, leaving you with more work done, costs being reduced overall and in turn increasing your sales and revenue.
Non-automated processes in hotels can cause big problems. One slip up by a single staff member along the way could result in the loss of a booking, loss of deposits or overbooking of rooms leading to unhappy customers. Having to manually go through every part of your reservation process is time consuming and requires regular checking-up and monitoring….
If you have two receptionists, work can cross over from day to day and cause trouble. Receptionist Number One sends a confirmation email to a guest who has just made a reservation. She has also sent a deposit request but she forgets to “tick them off the list”. Receptionist Number Two comes in to take over the shift. He can see a reservation has come through but thinks neither a confirmation email or deposit request has been sent to the customer. So he sends them again.
Duplicate emails have now been sent to a customer causing confusion and wasting time. This also leaves room for error in the manual emails sent, errors in saving work done in excel sheets/word documents and delays in sending the emails.
Constantly pushing out reminders for deposit payments, checking accounts for said payment, monitoring booking cancellations or refunds is also tedious and time consuming.
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An automated procedure would make all of this easier. No delays, no forgetting to take payments, automatic emails or correspondence would be sent to the guest when payment has been taken or a booking has been cancelled. This is just one scenario where automatic processes make things easier. Other areas like invoicing, the checking in and out of guests, posting rates and availability to your website or online travel agents can all take up less time and become less work with the right programme and process.
Using different software for different tasks around your property and not keeping everything connected can cost time and therefore cost you money. Do the housekeepers have to let reception know when each room has been cleaned? Or what rooms have no stock in the mini bar? If your marketing team have sent out some special offers emails, do you  have to manually update your offers, rates and terms and conditions on OTAs and your own website? Automating and connecting all of these tasks through one programme improves reliability, improves the quality of jobs done throughout the hotel and simplifies everything!
iHotelligence offers automated technologies such as integration with mini bars in each hotel room, the tills in your bar or restaurant, integration with phones, key card systems, hotel entertainment systems and even the housekeeping. All of this will result in saving time, increasing revenue and taking away that chance of error. Automation is definitely the way to go!
 

By | 2015-03-27T11:14:11+00:00 March 27th, 2015|News|0 Comments

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